IT Support Services

We offer support in two formats, being contract based or pay as you go.

Contract based simply being a fixed all inclusive monthly fee, PAYG attracting a call out charge where necessary together with a time related charge.

We aim to deliver by reducing downtime and ensuring your technology works for you. Norwich Cloud is dedicated to keeping your technology investment up and running smoothly so you can focus on your business. You can relax knowing our partnership with your organization means we take your IT personally, and strive to keep your staff productive with the tools they need to drive your business forward. Change the way you think about IT when you partner with Norwich Cloud.

Think of us as your outsourced IT department.

We strategically optimize and protect your IT infrastructure and investment while performing day-to-day maintenance that keeps your users from experiencing downtime. 24x7x365 Proactive Monitoring and Maintenance, detects and stop IT issues before they affect your bottom line.

Norwich Cloud can meet all of your IT support needs, from your employee workstations to your servers, and even other devices on your network that are necessary for your organization’s efficiency such as mobile devices or home workers. By performing regular maintenance and monitoring of your systems we strive to minimise the amount of downtime your staff experience. Our proactive maintenance can keep your IT investments running smoothly and our experienced support staff can assist your users with any technology-related issues.

The Benefits of Flat-Rate IT are you can simply budget for your IT expenses over a twelve month period. Imagine being able to finally budget your technology. Imagine how much faster issues will get resolved if your entire staff can call for support without increasing your monthly IT expenses. With Norwich Cloud, you and your staff can rest assured that you can focus entirely on key business issues that need your attention, not your IT.

IT Security – Web Filtering & Firewall – Enterprise-level Security for Businesses.

Protect your employees and network by preventing questionable and unsafe content from entering your IT infrastructure.
Block inappropriate website content from your employees effectively without keeping your staff from the sites and services they need. With Content Filtering Solutions, you can have precise control over the sites to which your users can go. Group policies can keep certain employees from accessing sites like Facebook and YouTube, ensuring a more productive environment, and you can completely filter out sites that are distasteful for the work environment. The intelligent filtering system will automatically detect inappropriate content and block it, so you don’t need to manually enter in banned sites.

Cost-effective solutions give you the protection you need without breaking the bank.

Add an extra layer of protection to your entire network infrastructure by adding a secure Firewall solution to your business. Block unauthorized access to your computers and network, protect data, and provide a strong first line of defence against viruses and malware. Hardware firewalls are a comprehensible security solution that requires no interaction for your end-users (unlike typical software firewalls that only offer basic protection and are often at the will of the user to decide when to allow or disallow software to run on the workstation). No sluggish workstations, no nagging access requests, and as always, peace of mind knowing your infrastructure is being protected and managed.

Online Email Protection is a cost effective, extremely powerful, and 100% hosted solution with no software to install. Using intelligent pre-designed filters, malevolent email is stopped before entering your network, and anything questionable is quarantined and presented to you daily, so you never miss an important email that may have looked too spammy. You’ll notice an IMMEDIATE drop in junk email the moment Meridian’s Email Protection is activated.

Stop Spam in its Tracks, keeping track of Outlook filters and scrolling through spam messages are a thing of the past. The technology includes several layers of protection to block out viruses, phishing attempts, Denial of Service (DoS), Directory Harvest Attacks (DHA), and other email attacks. Think of it as a Firewall that applies specifically to your email. You will prevent these threats from entering your organization and vastly increase your staff’s productivity. Meridian can help you regain control over your inbox.

Product ranges we offer include, Evade, Symantec, Eset, Heimdal.

Hosted Services.

Hosted solutions for business environments that simply don’t justify an onsite server, or do not have the need for one, but do require hosted synchronised email solutions and online data access such as SharePoint or OneDrive. As a Microsoft and Giacom partner we offer all 365 solutions and licenses at very competitive rates.
We always ensure when a business goes down the hosted route that all elements of backup and disaster recovery are looked at and offered to ensure adequate data protection.

Offsite Backup / Disaster Recovery.

As an Altaro and Wasabi partner/storage provider we are able to offer VM and 365 (Email, OneDrive and SharePoint) offsite backup. All provided through simple monthly subscription services.
We also offer a Disaster Recovery service, where we will look at your systems and processes and help you build a more robust solution that can be tested real time.

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